About the course

This course equips SI partners to work effectively with Hightouch teams and clients across the entire customer engagement lifecycle. You’ll learn how Hightouch roles  collaborate with partners, how to divide responsibilities, and how to design joint engagement plans that balance timelines, risk, and long‑term growth.

Curriculum

5 Chapters · 24 Lessons

  1. 1

    Introduction

    1. (Included in full purchase)

      What you'll learn

  2. 2

    Collaboration with your Hightouch team (~20 min)

    1. (Included in full purchase)

      Overview

    2. (Included in full purchase)

      Meet your Hightouch team

    3. (Included in full purchase)

      Applying the RACI framework

    4. (Included in full purchase)

      Communication rituals and collaboration best practices

    5. (Included in full purchase)

      Support channels, escalation paths, and key resources

    6. (Included in full purchase)

      Check your understanding

    7. (Included in full purchase)

      Key takeaways

  3. 3

    Discovery and solution design (~1.5 hours)

    1. (Included in full purchase)

      Overview

    2. (Included in full purchase)

      Discovery session design

    3. (Included in full purchase)

      Scenario: Saving the agenda

    4. (Included in full purchase)

      Validating opportunities

    5. (Included in full purchase)

      Scenario: Using the matrix

    6. (Included in full purchase)

      Translating discovery into solutions

    7. (Included in full purchase)

      Scenario: Pitching a solution

    8. (Included in full purchase)

      Hightouch usage and billing

    9. (Included in full purchase)

      Scoping resources and stakeholders

    10. (Included in full purchase)

      Check your understanding

    11. (Included in full purchase)

      Key takeaways

  4. 4

    Conclusion (~10 min)

    1. (Included in full purchase)

      Course assessment

    2. (Included in full purchase)

      Up next

  5. 5

    [Optional] Joint engagement strategy

    1. (Included in full purchase)

      Overview

    2. (Included in full purchase)

      Creating a joint engagement plan

    3. (Included in full purchase)

      Designing ongoing services

Become a Strategic Partner

Enroll now to turn ad‑hoc collaboration into a structured joint engagement model you can reuse on every Hightouch opportunity.

Enroll for free